Privacy Policy

1. Who we are

This website is operated by Viarro Pty Ltd ("we" or "us"). We provide fractional operational technology and related services to businesses. This Privacy Policy applies to personal information we handle in connection with our website and related services.

2. Information we collect

The types of personal information we collect depend on how you interact with us. They may include:

• Contact form information such as your name, email address, company name, and the content of your message when you submit our contact form.
• Communications you send to us, including emails and other messages.
• Usage and analytics data such as pages visited, time on page, referring URLs, and other technical information collected via analytics tools (for example Google Analytics) and similar technologies.
• Device and technical data such as your IP address, browser type and version, operating system, and similar information collected automatically when you use our website.
• Cookie and tracking data relating to cookies and similar technologies used for functionality, analytics, and (where implemented) advertising or remarketing.

3. How we collect information

We collect personal information in several ways, including:

• Directly from you when you complete forms on our website, book a call, subscribe to updates, or otherwise communicate with us.
• Automatically when you visit and use our website, through cookies, analytics scripts, and similar technologies implemented on the site.
• From service providers such as analytics platforms, advertising partners, and hosting/CDN providers that process data on our behalf.

4. How we use personal information

We use personal information for purposes including:

• Responding to enquiries and providing our services.
• Operating, maintaining, and improving our website, content, and user experience.
• Analysing usage and performance of the website to understand how it is used and where to improve it.
• Where implemented, measuring the effectiveness of advertising, remarketing campaigns, or similar activities.
• Communicating with you about updates, services, or changes to this Privacy Policy where appropriate.
• Complying with legal obligations and exercising or defending legal claims.

Where GDPR-style data protection laws apply, our legal bases for processing may include: your consent (for example, for certain cookies or marketing activities), performance of a contract or steps taken at your request, our legitimate interests (such as operating and improving the website), and compliance with legal obligations.

5. Cookies, analytics, and advertising

We use cookies and similar technologies to operate and improve our website, and to understand how it is used. This may include:

• Essential cookies required for basic site functionality and security.
• Analytics cookies used by tools such as Google Analytics to help us understand website traffic, usage patterns, and performance.
• Advertising or remarketing cookies (where implemented) used by services such as Google Ads or Meta to measure and optimise campaigns.

You can typically control cookies through your browser settings, including blocking or deleting them. Some features of the site may not function properly if certain cookies are disabled.

6. How we share personal information

We do not sell your personal information. We may share personal information in the following circumstances:

• With service providers that help us operate our website, deliver services, or perform analytics and advertising, such as hosting and CDN providers, analytics providers (e.g. Google Analytics), and advertising partners.
• With professional advisers such as lawyers, accountants, or insurers where reasonably necessary.
• If required by law, regulation, or legal process, or to protect our rights, property, or safety or that of others.
• In connection with a business transaction such as a merger, acquisition, or sale of assets, where permitted by law.

7. International data transfers

Our service providers and infrastructure may be located in countries other than your own. As a result, your personal information may be transferred to and processed in countries that may have different data protection laws from those in your jurisdiction. Where required by law, we take steps to ensure that appropriate safeguards are in place for such transfers.

8. Data security and retention

We take reasonable steps to protect personal information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

9. Your rights and choices

Subject to applicable law, you may have rights in relation to your personal information, which we extend broadly to all users. These may include the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate, incomplete, or outdated information.
• Request deletion of your personal information in certain circumstances.
• Request that we restrict or limit the processing of your information.
• Object to certain processing, including direct marketing where applicable.
• Request a copy of your information in a portable format where technically feasible.
• Withdraw consent at any time where we rely on your consent to process your information (without affecting the lawfulness of processing before withdrawal).

To exercise these rights, please contact us using the details in the How to contact us section below. We may need to verify your identity before responding to your request.

10. Additional information for Australian users

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Australian individuals have rights to access and correct their personal information, subject to certain exceptions. If we refuse access or correction, we will tell you why, where we are legally allowed to do so.

If you have a concern about how we have handled your personal information, please contact us using the details below. We will respond within a reasonable time. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

11. Children

Our website and services are not directed to children under the age of 16 and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us and we will take reasonable steps to delete the information.

12. How to contact us

If you have any questions about this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:

Viarro Pty Ltd
Email: privacy@viarro.com.au

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. The updated version will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.